Terms, Conditions & Refund Policy

Last Updated: August 15, 2026

By placing an order with Nikos Kustoms, you agree to the following terms and conditions.

Production Commitment: Most items are custom-made specifically for you. Once production starts (including designing, printing, cutting, pressing, embroidery, painting, or ordering special materials), orders cannot be canceled, modified, returned, or refunded.
Exceptions: Refunds or replacements apply only if the final product is defective, physically damaged, or materially different from the approved mockup.

When a digital proof or mockup is provided, the customer is fully responsible for reviewing and approving:

Spelling, names, and dates
Colors, images, and artwork placement
Sizing, quantities, and product selections
Important: Nikos Kustoms is not liable for errors present in customer-approved proofs. Any changes requested after approval will incur additional charges.

Resolution: Customers must provide high-quality files. Low-resolution, pixelated, or blurry images will directly impact print quality.
Customer Discretion: If advised to clean up/recreate artwork and the customer chooses to proceed as-is, the customer accepts full responsibility for the print output.
Previews vs. Reality: Digital previews, AI mockups, and screen displays are for reference only. Minor variations in physical texture, sizing, and color may occur.
4. Refunds & Order Cancellations
Pre-Production: Orders canceled before production starts are eligible for a 100% full refund.
Post-Production: Custom items are strictly non-refundable once work begins.
Non-Custom Merchandise: Eligible for return within 7 days of delivery/pickup if unused and in original condition.
Processing: Approved refunds return to the original payment method. Shipping charges are non-refundable unless due to an error on our part.

If your order arrives damaged, defective, or incorrect:
Contact us within 7 days of delivery or pickup.
Provide clear photos of the issue.
Upon review, Nikos Kustoms will choose to replace, reprint, repair, or issue a refund.
6. Turnaround Times & Rush Orders
Estimated Timelines: Turnaround starts only after receiving payment, artwork, and design approvals. Delays caused by material supply, equipment, weather, or shipping are beyond our reasonable control.
Rush/Same-Day Orders: Rush service fees are non-refundable once rush production begins.

Shipping Accuracy: Customers are responsible for providing complete shipping addresses. We are not liable for carrier delays or incorrect addresses.
Local Pickup: Items must be picked up within the communicated timeframe and inspected within 7 days.
8. Special Policy: Custom Helmets
Timeline: Estimated turnaround is 2–3 weeks after design approval and material receipt.
Production Integrity: Paint curing, clear coating, and weather conditions can extend completion times. We do not rush chemical/curing processes.
Non-Refundable: Cancellations or refunds are not permitted once helmet production begins unless the finished item is defective.

Color/Batch Variations: Screen displays differ from physical inks and garments. Normal manufacturer tolerances in sizing or fabric shades are not defects.
Customer-Supplied Garments: Customizing customer-provided blanks involves inherent production risk. Nikos Kustoms is not liable for replacing high-value or irreplaceable items supplied by the client.

The customer warrants that they own or have the legal right/license to reproduce all submitted logos, trademarks, and artwork.
Nikos Kustoms accepts no legal liability for unauthorized trademark usage and reserves the right to decline any design.

Chargebacks: Please contact our support team first to resolve any issue before filing a payment dispute. Order approvals and communication records will be submitted in dispute reviews.
Policy Changes: Terms in effect on the date of your purchase govern that specific transaction.